How do you decide what my gold is worth?
Every item is weighed and its purity tested at the counter while you watch. The figure we quote reflects the actual gold content of the piece measured against prevailing market rates on the day of your visit. We walk you through how the number was reached before you decide anything.
Do I have to sell if I don't like the offer?
No, you are never obliged to sell. Assessment is free of charge when a transaction goes ahead. Where you decide not to proceed, a small assessment fee applies; we tell you what it is before we begin, so there is no surprise at the counter.
How does a loan against gold work?
You pledge a gold item as collateral and receive a short-term facility against it. The item is held securely in our vault for the term. When you repay the principal along with the agreed interest, your collateral is returned to you. Full terms, including amount, duration and interest, are set out in writing and explained to you before anything is signed.
What happens if I can't repay on time?
Speak to us early. We would much rather find a workable arrangement than see a client lose a piece that matters to them. If a facility ultimately goes unredeemed, the terms you signed set out how the collateral is handled.
Do you accept diamonds?
Yes, when they are set into a gold piece. A diamond-set ring or pendant is welcome, and we assess the item at the counter. We do not buy loose or unset stones.
What should I bring with me?
Your item, a valid government-issued photo ID, and anything that supports ownership, such as a receipt, certificate or original box where you have one. If you are raising a short-term loan against gold, you will also need post-dated cheques.
Can you repair a piece you didn't sell me?
Yes. Our in-house goldsmiths handle resizing, stone tightening, resetting, cleaning and general repairs on gold jewellery regardless of where it was bought.
Do I need an appointment?
Yes. We see clients strictly by appointment, so that the right person is free when you arrive and your item is dealt with properly. Please book before coming to the office.